Privacy Policy

Last Updated: May 27, 2026

Chopstick Organics OÜ ("we", "us", or "our") operates www.chopstickorganics.com. We are committed to protecting the privacy of our website visitors, clients, and farmers ("you"). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, use our services, or fill out our booking and contact forms.

We comply with applicable data protection laws, including the Estonian Personal Data Protection Act (Isikuandmete kaitse seadus - IAKS) and the General Data Protection Regulation (GDPR) where applicable.

1. Information We Collect

We collect information that you provide directly to us when using our website and services, including:

• Contact Information: Full name, email address, phone number, physical/business address, and country.
• Business & Project Details: Company name, service of interest, farming scale, sustainability goals, budget range, and any message or files you submit via our booking forms.
• Payment Transaction Data: When you pay for our services via debit or credit card, transactions are processed directly by our PCI-DSS compliant payment processing partner (Wise). We receive confirmation of payment, transaction ID, billing country, and basic transaction parameters. We do not collect, store, or have access to your full credit card number, expiration date, or CVV code.
• Usage Information: IP address, browser type, device information, and browsing activity collected automatically through cookies and tracking pixels (such as Google Tag Manager).

2. How We Use Your Information

We use the collected information for the following business purposes:

• To process your service bookings, manage project timelines, and deliver digital consulting materials.
• To respond to your inquiries, send project updates, and communicate about scheduled consultations.
• To process payments and refunds, and manage compliance/fraud risk related to financial transactions.
• To analyze website usage, optimize our user experience, and improve our services.
• To comply with legal obligations, including tax, corporate reporting, and payment card network requirements.

3. Data Sharing & Third Parties

We do not sell, rent, or trade your personal information to third parties. We share your data only with trusted service providers necessary to run our operations:

• Payment Processors: Transaction details are shared securely with Wise to process card payments, manage chargebacks/disputes, and handle refunds in compliance with merchant terms.
• IT and Hosting Providers: Data submitted via our website forms is processed securely by our web servers and form handling integrations.
• Legal Requirements: We may disclose information if required to do so by law, court order, or regulatory authorities in Estonia or the European Union.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. All data transmitted via our website forms is encrypted using SSL (Secure Sockets Layer). Financial card data is encrypted and handled directly by Wise using standard industry-grade protocols.

5. Your Rights

Depending on your location, you have the following rights regarding your personal data under the PDPA/GDPR:

• The right to access and receive a copy of your personal data held by us.
• The right to request the correction of inaccurate or incomplete personal data.
• The right to request the erasure of your personal data under certain conditions.
• The right to restrict or object to the processing of your personal data.
• The right to withdraw your consent to data processing at any time.

To exercise any of these rights, please contact us at the email listed below.

6. Cookies

We use cookies to analyze web traffic and improve our site. You can adjust your browser settings to refuse cookies or warn you when cookies are being sent. Note that some parts of the site may not function properly if cookies are disabled.

7. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact our Data Protection Officer: